Thought Leadership Publications Lawless Research conducts original research to identify important industry trends and position tech companies as thought leaders. Samsara 2022 The State of Connected Operations Twilio 2022 State of Customer Engagement Report Twilio.org State of Nonprofit Digital Engagement Report 2022 Confluent 2022 Data in Motion Airtable Marketing Trends Report 2022 Airtable 2021 Retail Outlook Report Deloitte and Twilio 2021 Close the trust gap to unlock business value and improve customer engagement Twilio State of Customer Engagement 2021 Cherwell 2020 The Virtuous Circle of Digital Transformation Tessian 2020 Securing the Future of Hybrid Working Twilio COVID-19 DigitalEngagement Report HackerRank 2020 Developer Skills Report Twilio Global Study Consumer Engagement Best Practices for 2020 Factual 2019 Location-Based Marketing Report Cherwell 2019 Work Process Integration ServiceNow Gen Z and the Future of Work 2019 ServiceNow Workflow Quarterly HackerRank 2018-2019 Women-In-Tech Report Research Insights Drive Success HackerRank Tech-Recruiting Report 2018 Twilio Bridging the Communication Divide 2017 TeleSign Customer Communications Report 2017 ServiceNow State of Work At the Breaking Point 2017
