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      <image:title>Team</image:title>
      <image:caption>This doesn’t make us different, but we’re really nice people. We care about your success and the success of your organization. We try to make your life easier by helping you achieve your goals and giving you confidence in research results we serve up.</image:caption>
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      <image:title>Team</image:title>
      <image:caption>Alex Pound CEO Alex has a B.A. in Psychology from the University of Minnesota and a lifetime of experience asking “Why.” He loves exploring and learning and can be found immersing himself in industry research, playing in the mountains, and traveling to remote areas of Mexico, Nicaragua, and Colombia. Fun fact: Traveling abroad enhances creativity.</image:caption>
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      <image:title>Team</image:title>
      <image:caption>Susan Stalick COO Susan has over 35 years of experience as a successful entrepreneur, management consultant, and executive. She co-authored Business Reengineering: The Survival Guide. She enjoys raising her four dogs, scuba diving, photography, and riding with her husband on the back of his BMW through Greece, Morocco, Croatia, and other exotic locales. Fun fact: Human blood pressure goes down when petting a dog. And so does the dog’s.</image:caption>
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      <image:title>Team</image:title>
      <image:caption>Peggy Lawless Founder Peggy has 30 years of experience in market research as research director at five companies—and now as head of Lawless Research. She has a B.S. from the University of Idaho and an M.L.S. from the University of Minnesota. She enjoys reading, gardening, birdwatching, and hiking. Quantum physics and metaphysics fascinate her. Fun fact: Particles can be entangled. Scientists have shown how pairs of particles can be linked — even if they’re on different sides of the room or opposite sides of the universe.</image:caption>
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      <image:title>Team - Our expert research design is based on an understanding of the full scope of your business challenges, market characteristics, and industry environment. We build questionnaires that are unbiased and produce solid, defensible results to guide your business strategies.</image:title>
      <image:caption>Our expert research design is based on an understanding of the full scope of your business challenges, market characteristics, and industry environment. We build questionnaires that are unbiased and produce solid, defensible results to guide your business strategies.</image:caption>
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      <image:title>Team</image:title>
      <image:caption>We ensure high-quality results at every stage of the process: partnering with reputable panel companies, careful screening of respondents, thorough data analysis and insightful reporting.</image:caption>
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      <image:title>Team</image:title>
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      <image:title>Team</image:title>
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      <image:title>Team</image:title>
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  <url>
    <loc>https://www.lawlessresearch.com/proof</loc>
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    <lastmod>2020-07-02</lastmod>
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      <image:title>Proof</image:title>
      <image:caption>Build brand awareness</image:caption>
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      <image:title>Proof</image:title>
      <image:caption>Develop effective go-to-market strategies</image:caption>
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      <image:title>Proof - Become thought leaders</image:title>
      <image:caption>Become thought leaders</image:caption>
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      <image:title>Proof</image:title>
      <image:caption>Design successful new products</image:caption>
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      <image:title>Proof</image:title>
      <image:caption>Rapidly grow the business</image:caption>
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    <lastmod>2025-06-03</lastmod>
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    <loc>https://www.lawlessresearch.com/market-insights</loc>
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    <lastmod>2020-06-15</lastmod>
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      <image:title>Market Insights - How can we expand into emerging markets to grow our customer base?</image:title>
      <image:caption>A global tech company wanted to start monetizing the free WiFi it was providing in train stations across India. First, it needed to identify the optimal configurations of price and features, measure price elasticity, rank the most valued features, and pinpoint smartphone use and applications. Based on the survey findings, the tech giant was able to target the right customers with the right pricing and features, successfully expanding into an emerging market.</image:caption>
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      <image:title>Market Insights - How can we improve our brand awareness?</image:title>
      <image:caption>How can we improve our brand awareness?</image:caption>
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    <image:image>
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      <image:title>Market Insights - What product features and pricing will move us forward?</image:title>
      <image:caption>To increase revenue, an enterprise mapping company needed to determine optimal pricing and hone in on customer selection criteria. The survey results guided product development and pricing, sales and marketing strategy, and helped the company highlight the most important product features.</image:caption>
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      <image:title>Market Insights - How do we ensure a successful launch for our startup?</image:title>
      <image:caption>A healthtech startup needed to grow from a great idea to a commercially viable business. The company partnered with Lawless Research to measure market opportunity, identify features and pricing for a Minimum Viable Product, guide its marketing strategy, and identify the target market for its service. Equipped with key survey findings, the company has charted a successful course focused on the right customer segments with a service that meets their most urgent needs.</image:caption>
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    <lastmod>2025-11-02</lastmod>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/40bf0a6a-a6f3-496b-8a2d-fbc4ddb78386/Twilio+SoCEreport.png</image:loc>
      <image:title>Reports - Make it stand out</image:title>
      <image:caption>Twilio 2022 State of Customer Engagement Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590166202554-QZVBFSTYF1TI4YH6GQG3/Twilio+Global+Study+Consumer+Engagement+Best+Practices+for+2020.png</image:loc>
      <image:title>Reports - Twilio Global Study Consumer Engagement Best Practices for 2020</image:title>
      <image:caption>Twilio Global Study Consumer Engagement Best Practices for 2020</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1614179613608-9IU6KLNC78GMX6K8CTE9/State+of+Customer+Engagement+2021</image:loc>
      <image:title>Reports</image:title>
      <image:caption>Twilio State of Customer Engagement 2021</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590167894472-MTKPIDHIDMS6T17EQU5U/Factual-2019-Location-Based-Market-Report.png</image:loc>
      <image:title>Reports</image:title>
      <image:caption>Factual 2019 Location-Based Marketing Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590168511969-LUFX41N5YA6T4VFJCO79/TeleSign+Customer+Communications+Report+2017.png</image:loc>
      <image:title>Reports</image:title>
      <image:caption>TeleSign Customer Communications Report 2017</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590168398787-MFH9MI90W33K8568LXGP/Research+Insights+Drive+Success+Report+Lawless+Research+and+Research+Now+FINAL+Oct+2017.png</image:loc>
      <image:title>Reports</image:title>
      <image:caption>Research Insights Drive Success</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/b7e8326e-2219-49a0-ba0f-0be7de955241/Twilio+2024+State+of+Nonprofit+Digital+Engagement.png</image:loc>
      <image:title>Reports - Make it stand out</image:title>
      <image:caption>Twilio 2024 State of Nonprofit Digital Engagement</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/3e211b56-54f4-44b3-a8fa-3c1ca44046b6/Twilio+Conversational+Messaging+2022+.png</image:loc>
      <image:title>Reports - Make it stand out</image:title>
      <image:caption>Twilio Conversational Messaging 2022</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/680f4aff-97b8-4d8d-ae22-2f0e1bfcf35c/Twilio+2023+State+of+Customer+Engagement+Report.png</image:loc>
      <image:title>Reports - Make it stand out</image:title>
      <image:caption>Twilio 2023 State of Customer Engagement Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1601409397984-L30B0GWRO2YLAYGSLTM2/Cherwell-eBook-The-Virtuous-Circle-of-Digital-Transformation+2020.jpg</image:loc>
      <image:title>Reports</image:title>
      <image:caption>Cherwell 2020 The Virtuous Circle of Digital Transformation</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590168459120-9FFQS3MSKQDUX530E7G1/HackerRank_Tech-Recruiting-Report-2018.png</image:loc>
      <image:title>Reports</image:title>
      <image:caption>HackerRank Tech-Recruiting Report 2018</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/9ab06d7b-f782-407c-83b0-f62752a5130e/Airtable+2022+Benchmarks+for+Product+Teams.png</image:loc>
      <image:title>Reports - Make it stand out</image:title>
      <image:caption>Airtable 2022 Benchmarks for Product Teams</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/4b84c4f0-650b-4831-a7d2-3ec115000b90/Twilio.org+SoNprofit.png</image:loc>
      <image:title>Reports - Make it stand out</image:title>
      <image:caption>Twilio.org State of Nonprofit Digital Engagement Report 2022</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1601411747442-WFWR75GG4VB2HURKKGYW/%5BTessian+Research%5D+Securing+The+Future+of+Hybrid+Working+2020.png</image:loc>
      <image:title>Reports</image:title>
      <image:caption>Tessian 2020 Securing the Future of Hybrid Working</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.lawlessresearch.com/thought-leadership</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2025-10-30</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590004523372-3WKVP3KJ6TVF52LVNULJ/servicenowCir.png</image:loc>
      <image:title>Thought Leadership</image:title>
      <image:caption>ServiceNow wanted to launch Workflow Quarterly a journal dedicated to publishing original research and enterprise journalism. For the first issue, ServiceNow needed an in-depth look at how knowledge workers were automating their workflows. Using insights that Lawless Research drew from more than 6,000 knowledge workers in 12 countries and 800 IT workers, ServiceNow was able to demonstrate the business value of digitizing workflows and how to overcome the challenges of automating complex processes.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590004541515-1ESNXOAVTIW7ZY88M31D/twilioCir.png</image:loc>
      <image:title>Thought Leadership</image:title>
      <image:caption>Twilio wanted to demonstrate thought leadership around best practices for brands in communicating with consumers. Among the key findings of Consumer Engagement Best Practices, Lawless Research discovered that consumers vastly prefer email as the main mode of communication between them and a business—83% said so, in fact—but texts are more than twice as popular as email when receiving urgent communications from businesses. The survey results were featured in prominent publications; and Twilio was able to enhance its reputation with existing and potential customers.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590004501811-HETJ1GLOONQOXWI1V3BS/HackerCir.png</image:loc>
      <image:title>Thought Leadership</image:title>
      <image:caption>Lawless Research has collaborated with HackerRank on their annual global developer survey since 2017. The most recent HackerRank 2020 Developer Skills Report identified compelling insights from more than 160,000 developers into the world of coding that established thought leadership and garnered substantial press coverage.</image:caption>
    </image:image>
  </url>
  <url>
    <loc>https://www.lawlessresearch.com/reports-1</loc>
    <changefreq>daily</changefreq>
    <priority>0.75</priority>
    <lastmod>2025-01-31</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590168125608-E3AELN632V28IX0TTQRT/ServiceNow+Workflow_Quarterly_The_Business_Value_Issue+Spring+2019.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>ServiceNow Workflow Quarterly</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/c104a779-7437-4696-8956-1d134e6e0a4d/Hakkoda+2024+State+Of+Data+Report.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Hakkoda 2024 State Of Data Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/9ab06d7b-f782-407c-83b0-f62752a5130e/Airtable+2022+Benchmarks+for+Product+Teams.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Airtable 2022 Benchmarks for Product Teams</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/e3e3ccde-40f7-4421-bb09-d0388743597a/AirTable+MTR.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Airtable Marketing Trends Report 2022</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1614179613608-9IU6KLNC78GMX6K8CTE9/State+of+Customer+Engagement+2021</image:loc>
      <image:title>TEST</image:title>
      <image:caption>Twilio State of Customer Engagement 2021</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/35ba83e2-afcf-433b-9d4e-d5cd679d59bf/Deloitte+2022+A+Model+Approach+to+Improving+Marketing+Metrics.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2022 A Model Approach to Improving Marketing Metrics</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590167323920-4EBFM0KLKWS6PPOFTSMA/Twilio+Bridging+the+Communication+Divide+2017.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>Twilio Bridging the Communication Divide 2017</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/10196aaf-f3e3-4cc3-b9bc-a7a7702a718a/Deloitte+2024+Contact+Center+Report.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2024 Contact Center Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/c4cd3b17-8e9e-4279-acfd-fdeab0e0da61/Deloitte+2024+Personalization+Report.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2024 Personalization Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/50ffd4c5-5550-4adb-b486-e1d7e9c6dd10/Deloitte+2024+B2C+Commerce.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2024 B2C Commerce</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1595523961209-ZJ702D2AN6K86FR86LQB/Twilo+COVID.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>Twilio COVID-19 Digital Engagement Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1601409397984-L30B0GWRO2YLAYGSLTM2/Cherwell-eBook-The-Virtuous-Circle-of-Digital-Transformation+2020.jpg</image:loc>
      <image:title>TEST</image:title>
      <image:caption>Cherwell 2020 The Virtuous Circle of Digital Transformation</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/e2f7d1d2-2d61-413d-a727-2407b1320c5b/Deloitte+2022+Workforce+Experience+Research+Study.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2022 Workforce Experience Research Study</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/7c8d4b0e-fe11-4ee5-9cb4-5e55448f06f3/TRM+2023+Tackling+Crypto+Crime.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>TRM 2023 Tackling Crypto Crime</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590168594329-0QEA6D8LHCHLI0WS8CBG/ServiceNow+State+of+Work+At+the+Breaking+Point+2017.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>ServiceNow State of Work At the Breaking Point 2017</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/40bf0a6a-a6f3-496b-8a2d-fbc4ddb78386/Twilio+SoCEreport.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Twilio 2022 State of Customer Engagement Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590168291444-MS9W6L938LR0PSNV4CZN/HackerRank_2019-2018_Women-In-Tech-Report+copy.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>HackerRank 2018-2019 Women-In-Tech Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/726fbc82-79f7-4509-b6db-6e39b7612b64/Deloitte+2022+Expanding+Your+Marketing+Measurement+Capabilities.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2022 Expanding Your Marketing Measurement Capabilities</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/a751b8d3-3e0d-4fa2-a6d9-72e2a7291852/Deloitte+2022+Connecting+Marketing+KPIs+to+Business+Objectives.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2022 Connecting Marketing KPIs to Business Objectives</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590167681564-RDUZNMFUYAC2XEBFW6G4/HackerRank-2020-Developer-Skills-Report.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>HackerRank 2020 Developer Skills Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590166202554-QZVBFSTYF1TI4YH6GQG3/Twilio+Global+Study+Consumer+Engagement+Best+Practices+for+2020.png</image:loc>
      <image:title>TEST - Twilio Global Study Consumer Engagement Best Practices for 2020</image:title>
      <image:caption>Twilio Global Study Consumer Engagement Best Practices for 2020</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/b7e8326e-2219-49a0-ba0f-0be7de955241/Twilio+2024+State+of+Nonprofit+Digital+Engagement.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Twilio 2024 State of Nonprofit Digital Engagement</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/d415642d-8a74-4781-adcc-75399376e77e/Samsara+SoCO.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Samsara 2022 The State of Connected Operations</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590168459120-9FFQS3MSKQDUX530E7G1/HackerRank_Tech-Recruiting-Report-2018.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>HackerRank Tech-Recruiting Report 2018</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590170717697-TOZYMWAI6W3Y6MDR2W3B/ServiceNow+Gen+Z+and+the+Future+of+Work+2019+2019.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>ServiceNow Gen Z and the Future of Work 2019</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/3167ae03-7e60-40aa-97bd-c3149507c473/Deloitte+2023+State+of+Social+Charticle.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2023 State of Social Charticle</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/b387e853-ce40-4efd-9276-405f6a0e48cc/Confluent+DiM.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Confluent 2022 Data in Motion</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590167894472-MTKPIDHIDMS6T17EQU5U/Factual-2019-Location-Based-Market-Report.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>Factual 2019 Location-Based Marketing Report</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590168041743-7JD43T3PUM6XNR844UIX/Cherwell+2019+Work+Process+Integration+FINAL_Page_1.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>Cherwell 2019 Work Process Integration</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/9108bd86-7103-4862-a8ae-1171cdda38f3/Deloitte+2022+Embrace+Meaningful+Personalization+to+Maximize+Growth.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2022 Embrace Meaningful Personalization to Maximize Growth</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/745f4db8-8d19-4c48-90c9-3a5978eb3958/Twilio+State+of+Customer+Engagement+2024.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Twilio State of Customer Engagement 2024</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/ad1ac462-c616-411b-87af-4e21bd6cc6a9/Deloitte+2024+Future+of+B2B+Sales.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2024 Future of B2B Sales</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/0620087d-3c1a-4819-8d2f-a2b66e10558b/Deloitte+2023+GenAI+in+Content+Marketing.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2023 GenAI in Content Marketing</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/dab4a3d7-0adb-4ffa-b6a1-b62f2d6ae5f7/Deloitte+2023+B2B+Commerce+Trends.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Deloitte 2023 B2B Commerce Trends</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/a4913114-8392-4a29-9c83-22b2533f8b4d/Twilio+2024+Consumer+Preferences+.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Twilio 2024 Consumer Preferences</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/3e211b56-54f4-44b3-a8fa-3c1ca44046b6/Twilio+Conversational+Messaging+2022+.png</image:loc>
      <image:title>TEST - Make it stand out</image:title>
      <image:caption>Twilio Conversational Messaging 2022</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590168511969-LUFX41N5YA6T4VFJCO79/TeleSign+Customer+Communications+Report+2017.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>TeleSign Customer Communications Report 2017</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5e9491b0c2923c644bacc529/1590168398787-MFH9MI90W33K8568LXGP/Research+Insights+Drive+Success+Report+Lawless+Research+and+Research+Now+FINAL+Oct+2017.png</image:loc>
      <image:title>TEST</image:title>
      <image:caption>Research Insights Drive Success</image:caption>
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